The Shipping and Delivery Policy is a part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://www.attconcepts.com/terms-and-conditions.
Please carefully review our Shipping and Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
In-store and curbside pickup is available for All purchases. Pickups are available Monday – Friday from 9:00 AM – 5:00 PM. An email confirmation will be sent to you when your order is ready for pick-up. Please be sure to bring a government-issued photo identification with you.
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
We offer free standard shipping for Customers who have a current ATT Concepts membership.
We also offer expedited shipping at the following rates:
Items are shipped Monday to Friday. Any orders placed before 2:00 PM EST will be shipped the same day if the item you ordered is in stock. Certain items, such as Automated External Defibrillators, are shipped directly from the manufacturer. ATT Concepts has no control over when the manufacturer ships. This excludes orders placed on national holidays, orders placed during special sales (e.g., site-wide sales), shipments that require address verification, ID verification, other issues that require customer correspondence and force majeure. Also excludes Pre-Order items, items ordered along with Pre-Order items, special purchase items or warehouse/website maintenance periods. We will contact you before-hand if your order falls within a deferred shipping category or a maintenance period.
You will have the option at checkout to select your preferred shipping method. Shipping rates are determined by the individual carrier and are based on item weight and shipping method/speed.
From time to time we will offer special pricing, promotions, or general sales on items that we do not have ready to ship. These items will be clearly marked as “PRE-ORDER” with an estimated shipping time frame. If any other in-stock items are ordered at the same time as a PRE-ORDER item, the order will ship complete when the PRE-ORDER item is available and ready to ship. We can not accommodate partial shipments.
While an uncommon occurrence, packing loss and theft is a possibility. ATT Concepts is responsible for everything up to the point of shipping, and once the order has shipped, it is the responsibility of the carrier (USPS, UPS, or FedEx) to deliver it safely, in a timely manner to the address shown.
ATT Concepts is NOT responsible for any of the following situations:
Please take precautions to ensure that your delivery address is one that is safe for your packages to be left at, or please request signature confirmation if someone is not always available to receive your order at that address.
Your USPS Mail Carrier or UPS Delivery Person usually has remarkable recall for details on where packages were left when contacted within a day or two of delivery. Sometimes lost or missing packages are left out of view and may even be with a neighbor. If you suspect your package was stolen, you must file a police report to file a claim with either UPS or USPS, so please make that a priority.